Job Title
Sales Coordinator
Location
voco™ Brussels City North
Reporting To
Sales Manager
The Role
Duties and Responsibilities:
- Answer telephone calls and respond to inquiries in a friendly and professional manner.
- Provide clients and bookers with information about property facilities and services, including hours of operation, rates, room types, packages, promotions, entertainment options, and restaurant details.
- Serve as the primary point of contact for clients, addressing their questions and requests via phone and email.
- Collect, upload, extract, and maintain customer databases.
- Collaborate with the digital marketing team to produce social media posts and ads for platforms such as Facebook, Instagram, LinkedIn, and TikTok to promote the hotel and its F&B outlets.
- Conduct online research and compile data to prepare reports and documents.
- Assist the sales manager with telemarketing efforts and schedule client meetings.
- Utilize IHG marketing and sales programs (e.g., Meeting Broker) to generate leads and revenue.
- Coordinate internally with the sales and marketing team.
- Generate reports, prepare proposals, collect details, and coordinate with clients and suppliers.
- Prepare sales-related documents throughout the sales process, including proposals, contracts, and banquet event orders.
- Gather materials and assemble information packages, such as brochures, promotional materials, sales demo kits, welcome kits, and souvenirs.
- Generate group and corporate leads through internet prospecting, networking, and telemarketing.
- Assist the sales manager by managing schedules, filing important documents, and communicating relevant information.
- Arrange and coordinate meetings, events, and appointments.
- Interact with clients regarding leads, hotel needs, and travel arrangements.
- Meet with clients in the absence of the Sales Manager to effectively and professionally convey sales details.
- Conduct hotel site tours for potential clients.
- Monitor, screen, respond to, and distribute incoming communications.
- Coordinate necessary arrangements with vendors related to sales activities.
- Ensure the availability of sales-related equipment and materials at all times.
- Perform other duties as assigned by the Head of Sales, Sales Manager, or management.
Our Ethos
At PREM Group, we believe in always doing the right thing. This ethos operates both commercially and humanely. We have a practical, entrepreneurial spirit.
We evolve and adapt, making smart, performance-driven commercial decisions, but we mainly work with a higher purpose. We strive to set industry standards.
We want PREM Group to be synonymous with quality and innovation.
The PREM Group principle of doing the right thing permeates our organization. It means doing the right thing for our stakeholders, our people, our owners, the industry we love, and ultimately for our guests.
“Do the right thing”
Hotel Ethos
As a hotel, we aim to exceed our guests’ expectations in everything we do by hiring a dedicated team of people who work creatively and ethically in the interest of the individual, society, and the company.
Working with Us
Working with us is more than a 9-5 office job. Work/life balance is central. With flexible hours, you can plan your schedule in the way that best fits your life. This creates a unique work/life balance characteristic of jobs in the hospitality sector. Hospitality work is a unique industry where you can meet fascinating people from all over the world. Your colleagues can also be a great support. You get the chance to build connections that will last a lifetime. You make friends for life.
Hotel work opens doors, and PREM helps you with that. Through training and education, you can continue to develop and grow. Hard work in hotels is rewarded with unique benefits, such as discounts for you, your family, and friends within our hotels.
Wherever you come from, there is a place for you in our hotel. We look at your skills, ambitions, and talents. Your age, gender, sexual orientation, gender identity or expression, disability, ethnic background, nationality, or any other characteristic do not play a role in measuring your competencies.
Within our hotels, the following values and norms are central: a passionate team that mindfully engages with their job and their place within the organization. We also expect you to be performance-oriented in your job, both individually and collegially. Hardworking, down-to-earth people are the perfect complement to our hotel.
Apply Now!
Are you ready to start as a sales coordinator, push your boundaries, get the chance to grow, and be part of a team of enthusiastic colleagues? We look forward to your application!
Apply via the form below or apply directly via [email protected]
